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Terms of Service

Last updated April 18, 2026

Agreement

By placing an order or using renveil.com, you agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and Renveil ("we," "us," or "our"), operating from New York City. If you do not agree to these Terms in their entirety, you may not use our services.

The Service

Renveil provides AI-assisted virtual staging — digitally furnished renderings of vacant or unfurnished real estate interiors. Images are delivered as high-resolution digital files intended solely for use in real estate marketing materials. Staged images are artistic representations and do not constitute a guarantee, warranty, or representation of the actual physical condition, appearance, or value of any property.

Orders & Payment

  • All prices are in USD. Full payment is required at the time of order. Orders are not confirmed until payment is successfully processed.
  • We target a 24-hour delivery window from the time of payment. Delivery times may extend during high-volume periods; we will notify you by email if your order will be delayed beyond 48 hours.
  • Promotional codes are single-use, non-transferable, and may not be combined with other offers. We reserve the right to revoke promotional codes at any time.
  • By submitting an order, you represent that you have the right to submit the provided photos for the purpose of digital staging.

Photo Requirements & Responsibilities

You are solely responsible for ensuring that submitted photos are:

  • Clear, well-lit, and representative of the actual space
  • Of properties you have the legal right to photograph and submit
  • Free of people, personal belongings, or sensitive identifying information
  • Not subject to any third-party intellectual property rights

Low-quality or unusable photos may result in delays. We reserve the right to request replacement photos or cancel an order with a full refund if submitted photos are unsuitable for staging.

You agree to indemnify and hold Renveil harmless from any claims, damages, or losses arising from your submission of photos you did not have the right to provide.

Revisions & Refunds

Please see our Revision Policy for full details. All sales are final. No refunds are issued under any circumstances once an order has been placed. Revisions are governed exclusively by that policy, which is incorporated into these Terms by reference.

Intellectual Property & Usage Rights

Upon delivery and receipt of full payment, you receive a non-exclusive, non-sublicensable license to use the staged images for legitimate real estate marketing purposes, including MLS listings, social media, print materials, and digital advertising.

You may not: (a) resell or sublicense the rendered images to third parties; (b) present staged images as original photographs without appropriate disclosure; (c) use images in any way that materially misrepresents the physical condition of a property to prospective buyers; or (d) use images for any unlawful purpose.

Renveil retains all underlying intellectual property rights in its processes, tools, and methods. We reserve the right to use anonymized, address-redacted versions of delivered images for our own portfolio and marketing purposes. To opt out, email hello@renveil.com.

Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Staged images are artistic renderings produced with AI assistance. We make no warranty that staged images will meet any specific aesthetic expectation, achieve any particular marketing outcome, or conform to any MLS, legal, or regulatory requirement in your jurisdiction. You are solely responsible for ensuring compliance with applicable disclosure rules in your market.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RENVEIL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OUR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL RENVEIL'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE EXCEED THE TOTAL AMOUNT YOU PAID TO RENVEIL IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THIS LIMITATION APPLIES REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU IN FULL.

Indemnification

You agree to defend, indemnify, and hold harmless Renveil and its owners, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (a) your access to or use of the service; (b) your violation of these Terms; (c) your violation of any third-party rights, including intellectual property or privacy rights; or (d) any claim that your submitted content caused damage to a third party.

Governing Law & Disputes

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or our services shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in New York County, New York, under the rules of the American Arbitration Association, except that either party may seek injunctive or other equitable relief in a court of competent jurisdiction.

Changes to These Terms

We may update these Terms at any time. Material changes will be posted on this page with an updated date. Your continued use of our services after changes are posted constitutes your acceptance of the revised Terms.

Contact

Questions about these Terms? Email hello@renveil.com.